Overview
Helply is an AI-powered customer support agent designed to resolve common customer inquiries without human intervention, primarily focusing on tier-1 support scenarios. The platform guarantees a minimum 65% end-to-end AI resolution rate within 90 days, or customers pay nothing—measuring full conversation resolution rather than simple deflection.
Built for fast-growing companies and scale-ups, Helply integrates with Zendesk, Groove, Freshdesk, Help Scout, Front, and Crisp, plus Stripe for payment data. The platform goes beyond basic chatbot functionality by executing actual actions through APIs and pre-built integrations, including checking billing status, sharing invoices, and updating account details using real customer data.
SOC 2 Type II compliant with multilingual support for 40+ languages (auto-detect and translate), Helply enables support teams to scale efficiently without adding headcount. According to Helply's internal data, customers experience 3x faster response times and reduce support costs by an average of 32.5% (results vary by implementation).
Key Features
65% Resolution Guarantee — Helply guarantees a minimum 65% AI resolution rate within 90 days or you pay nothing, measuring full end-to-end ticket resolution without human intervention for maximum accountability.
Action-Based AI — The platform executes real work beyond simple replies by checking billing, sharing invoice status, looking up plan details, and handling account questions using actual customer data through API integrations.
Knowledge Bridge — Automatically learns from past tickets and external sources to identify content gaps, delivering progressively smarter and more accurate answers that improve continuously over time.
Smart Escalations with Citations — When the AI is uncertain about a response, it automatically escalates to your existing help desk with full conversation transcripts, source citations, and customer context to prevent inaccurate information.
No-Code Customization — Personalize your AI agent's responses and behavior through Guidance without any coding required, ensuring accurate, on-brand customer interactions that align with your company voice.
Multilingual Support — Responds to customers in over 40 languages automatically without requiring additional setup or configuration, enabling global support coverage with a single AI agent.
Pricing & Plans
Helply offers four pricing tiers designed to scale with your support volume:
Starter
- Price: $32/month (billed annually) or $40/month (billed monthly)
- Message Credits: 500/month
- AI Agents: 1
- Team Seats: 1
- Gap Finder Runs: 1/month
- Actions: 5 customizable actions
- Includes: Analytics, 1-1 VIP Program
- Best For: Small teams starting with AI support automation
Growth
- Price: $120/month (billed annually) or $150/month (billed monthly)
- Message Credits: 12,000/month
- Includes: Everything in Starter
- Gap Finder Runs: 2/month
- Actions: 10 customizable actions
- Most Popular: Recommended for growing support teams
Scale
- Price: $400/month (billed annually) or $500/month (billed monthly)
- Message Credits: 40,000/month
- Includes: Everything in Growth
- Gap Finder Runs: 3/month
- Actions: 15 customizable actions
- Best For: High-volume support operations
Enterprise
- Price: Custom pricing
- Includes: Everything in Scale
- AI Answers: Unlimited/month
- Gap Finder: Unlimited/month
- Actions: Unlimited
- Agents: Unlimited
- Seats: Unlimited
- Additional Features: SLAs and Custom Pricing, Success Manager, Advanced+ Analytics
- Best For: Large organizations with complex requirements
Annual Billing: Save up to 20% by paying annually instead of monthly.
Money-Back Guarantee: If Helply doesn't achieve a 65% AI resolution rate within 90 days, you pay nothing.
Pros & Cons
Pros
- Results-backed guarantee with 65% AI resolution rate or full refund provides risk-free implementation
- Action-based AI performs actual work through integrations rather than just providing chatbot responses
- Guided onboarding with VIP support and sandbox testing before going live
- Integration with major help desks including Zendesk, Groove, Freshdesk, Help Scout, Front, and Crisp
- SOC 2 Type II compliant with enterprise-grade security and compliance features
- Entry-level Starter plan provides affordable access for small teams starting with AI automation
Cons
- No free plan available; entry pricing starts at $32/month (annual) or $40/month (monthly) which may be steep for very small teams
- Resolution rate guarantee limited to 90-day window may not suit teams needing immediate results
- Monthly message credit limits could be restrictive for high-volume support operations on lower tiers
- Limited to single AI agent on Starter and Growth plans; unlimited agents only available on Enterprise tier
- Action customization capabilities may require technical knowledge to fully leverage integrations
Best For
- Fast-growing SaaS companies handling 500+ support tickets monthly and needing to scale without adding headcount
- Customer success teams spending excessive time on repetitive tier-1 questions like billing, account status, and basic troubleshooting
- Support leaders seeking measurable ROI with performance guarantees rather than experimental AI tools
- Companies with existing help desk systems (Zendesk, Groove, Freshdesk, Help Scout, Front, Crisp) looking for AI augmentation
- Organizations requiring multilingual support across 40+ languages without maintaining multiple support teams
- Businesses prioritizing data security with SOC 2 compliance requirements for handling customer information
FAQ
Is there a free trial available?
Helply does not offer a free plan. The entry-level Starter plan costs $32/month (billed annually) or $40/month (billed monthly) with 500 message credits, 1 AI agent, Analytics, and 1-1 VIP Program. Helply provides guided onboarding with VIP support and sandbox testing to help you evaluate the platform before full deployment.
What is the 65% resolution guarantee?
Helply guarantees that its AI agent will resolve at least 65% of your support tickets end-to-end without human intervention within 90 days. This measures full resolution, not just deflection. If this target isn't met, you pay nothing for the service.
Can Helply integrate with my existing help desk?
Yes, Helply integrates with popular help desk platforms including Zendesk, Groove, Freshdesk, Help Scout, Front, and Crisp, plus Stripe for payment data. The platform syncs with your existing tools and workflows through API connections and pre-built integrations.
How long does setup take?
Helply provides guided onboarding with 1-on-1 engineer support and VIP assistance. The no-code setup process includes connecting to your help desk, training on your knowledge base and past tickets, and sandbox testing before going live. Implementation time varies based on your requirements and integration complexity.
What happens when the AI can't answer a question?
When Helply's AI is uncertain about a response, it automatically escalates the conversation to your human support team through your existing help desk. The escalation includes the full conversation transcript, source citations, and customer context to ensure seamless handoff.
Is my customer data secure?
Yes, Helply is SOC 2 Type II compliant and follows enterprise-grade security practices. The platform handles customer data with strict compliance standards, ensuring your information and your customers' information remain protected and private.
What languages does Helply support?
Helply supports over 40 languages with auto-detect and translate capabilities. The AI agent can automatically detect and respond in the customer's preferred language, enabling global support coverage without manual language configuration.
Can I customize how the AI responds?
Yes, Helply provides Guidance features that allow you to personalize your AI agent's responses and behavior without coding. You can ensure the agent delivers accurate, on-brand responses that align with your company's voice and policies.